Support
Services
Maintenance,
Update and Support (MUS) Services (Perpetual License)
PipingSolutions,
Inc. (PSI) will provided users with Maintenance, Update
and Support Services for one full year after the product
is purchased. After that year the user has the option to
continue with their MUS contract by purchasing MUS services.
The price of this services is a function of what type of
License and the features acquired. Please contact your distributor
or PipingSolutions to discuss the price of this service.
The following describes what is meant by Maintenance, Update
and Support Services:
Maintenance.
PSI will make its best efforts to insure that the most recently
delivered leased copies of the Software are free from errors
("Maintenance"). PSI will attempt to diagnose
any errors actually found to exist. PSI will provide a work-around
solution, will make such corrections in a timely manner
and will supply such corrections in the next scheduled public
release of the software
Updates.
"Updates" are alterations made to the Software
to modify, improve or enhance a previously supplied copy
of the Software and include additions made to the Software
to comply with changes in industry standards or engineering
codes. PSI may, at any time, create an updated copy of the
Software to replace any leased copy previously supplied,
however PSI is obligated to provide updates only when the
user has a paid-up a current MUS subscription for the software.
Support.
"Support" is a service rendered for the purpose of resolving
coding or processing problems that may arise from the use
of the Software. When provided for in the lease agreement
or an MUS agreement, PSI, at no charge to the user, will
provide reasonable technical support services to user through
from PSI's offices or distributors during regular business
hours, Monday through Friday, exclusive of holidays.
Please
contact PipingSolution by (e-mail)
or telephone 713-849-3366 to discuss MUS Services
in detail.
Consulting Services
PipingSolutions,
Inc. provides piping and equipment design and analysis software
an consulting services. Should your company require such
assistance, please contact PipingSolutions Inc. for a confidential
proposal. Please see general Engineering Consulting Services
Overview data sheet information or Rotating Equipment Services
data sheet information for more details.
